P R O C E S S E S

RESTORING (Repairing harm done to relationships and community)	RELATING (Developing/nurturing relationships and creating community)
A) undisputed harm: Restorative Conferencing Family Group Conferencing Victim/Offender Mediation Sentencing Circles B) disputed harm, conflict, mutual recrimination: Mediation Peer Mediation Healing Circles No-Blame Approach to Bullying	including: Circle Time for Staff (for planning, review, support and team building) Circle Time for Students School Council· Circle of Friends Peer Counselling and Mentoring Whole School Development of Relationship Management Policy (cf Behaviour Management, which tends to be student-focused)

RELATIONSHIPS

S K I L L S

skills include: Non-Violent Communication Active Non-Judgemental Listening Conflict Transformation Developing Empathy and Rapport Having Difficult Conversations Restorative Debriefing After Critical Incidents Understanding and Managing Anger MUCH

skills include: Emotional Literacy Developing and Maintaining Self-Esteem Valuing Others Explicitly Assertiveness Acknowledging and Appreciating Diversity Constructively Challenging Oppression and Prejudice Connecting Across Differences OVERLAP